Careers

Job description

We are currently looking for outgoing and enthusiastic individuals to work in our outbound contact center. The selected candidate will be helping our clients complete their marketing campaigns.

They will be making phone calls to a given list of offices to gather contact information and/or occasionally book meetings.

The ideal candidate:

• Call Center or retail experience
• Comfortable working on the phone
• Fast learner
• Punctual
• Bilingual English/French (an asset)

Job description

The Compliance Coordinator would be initially assigned to a lifescience account to support them and their field team in managing various administrative tasks. The role is a great opportunity for someone looking to begin/pursue their careers in the lifescience industry by servicing one of the world’s largest pharmaceutical companies.

Assignments typically require basic analysis and problem solving with an emphasis on meeting services/delivery commitments to clients. The candidate would contribute to meeting client satisfaction objectives. Proficient communication skills are a must.

Essential Functions:

• Assists with the review and analysis of client requirements/problems
• Provides support to client team to help resolve administrative tasks
• Contributes to detailed documentation for a given process
• Performs basic quantitative or qualitative analyses to identify issues and apply solutions based on existing processes
• Develops a basic knowledge of support services in the pharmaceutical/healthcare/lifesciences industry
• Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.

Qualifications:

• 1-3 years of related experience an asset
• Works willingly and effectively with others in and across the organization to accomplish team goals
• Effective communication skills, both verbal and written
• Proficient in English & French
• Knowledge of current events and developments within an industry and major competitors an asset
• Experienced with all major programs of Office 365, particularly PowerPoint

Experience:

• Microsoft Office: 1 year (required)
• Coordination: 1 year (preferred)
• Customer support: 1 year (preferred)
• CRM usage: 1 year (preferred)
• SAP usage: 1 year (preferred)

Job description

Join a fast growing communications company specialized in the Pharmaceutical Industry, serving the Canada’s largest most influential companies.

The Team Leader will support the Contact Center Manager in the execution of mostly outbound phone campaigns to either Doctor Offices or Businesses. No residential calling required. The applicant will play a key role in the performance and development of our Contact Center Team.

The Team Leader should have familiarity with general contact center structure and procedures, as well as strong interpersonal skills. Experience in a leadership role is an asset.

Roles & Responsibilities:

This is an in-person position and the candidate is expected to be working in the office.

• Support recruitment via multiple channels by reviewing applications, contacting and interviewing candidates
• Participate in the agent onboarding process
• Provide ongoing support via call listening, coaching and quality assurance reviews
• Ongoing training & agent development
• Support development of campaign training material such as call guides and scripts

Skills required:

• Fully Bilingual FR/EN (spoken and written)
• Strong communication skills
• Strong interpersonal skills
• Call center experience (2+ years)
• Fast learner
• Punctual
• Some management experience an asset
• Some sales/marketing experience an asset